0401 811 972

Frequently Asked Questions (FAQs)

How often do I need to service my split-system air conditioner?
Can I service my split system air-conditioner myself?

A common misconception with split system servicing is that all you need to do is clean the internal filters. A dirty filter can limit an air-conditioner's operation however, several key factors beyond this can have negative impacts on the operation of your system. Such as; testing for low-pressure refrigerant levels, visual inspection for refrigerant oil leaks, internal and external fan faults, etc.

What to look for when servicing you split system air-conditioner

Is the Airflow from the unit Cool or Warm when set to the selected MODE, are there any odd sounds coming from the internal or external unit during start-up and operation, is there a water or ice leak at the indoor unit?

What size split-system do I need?
The most economical way to have your split system air conditioner function is to have it sized correctly based on the area it is required to cool/heat.
  • 2.5kw – a standard bedroom or office approx. 3mx3m
  • 3.5kw – a large bedroom or small living space 4x4
  • 5kw – a living area or large bedroom with adjoining ensuite/robe 5x5
  • 7kw – a standard open living space 6x6
  • 8kw – a small home approx. 8x8m
  • 9kw-10kw - a large open living space with high ceilings approx. 10x10m
How do I unblock my sink?
Common over the counter ‘draino” type liquids can be used as a first step in attempting to unblock a blocked sink or basin. This is only a temporary solution as it would usually be only partially unblocked. Stubborn or consistent blocks can be the cause of old and corroded pipework or blocks that are further down the drain.
How do I fix a leaking tap?
A leaking tap can be not only annoying but costly too! Even a small drop over time from 1 tap can cost $100s per month. Conventional style taps with a Spindle and washer system can have their washers replaced, however, this is usually a band-aid repair as the internal housing of the spindle would usually also require a specialist to repair.
Modern “mixers” are common for leaking from or just below the handle. This is a sign of a faulty cartridge that requires maintenance and/or replacement.
How long does a hot water service last?
A storage hot water service should last on average between 5-10 years. Usually just outside of the manufacturer’s warranty is common! A number of factors including the homes water quality can reduce the life span of a hot water system’s internal tank. An Instantaneous hot water system has an average life span of 10-20 years due to not having a storage tank. But can still have parts which can fail over time.
Is instantaneous hot water better than storage?
An instantaneous hot water system is a more economical choice in the near and future. The first benefit noticed is never running out of hot water! An instantaneous hot water system only heats the water as you use it, saving you money not heating water consistently. It is also a lot more space-efficient only requiring a 5th of space; perfect for tighter installation locations.
Why is the water from my tap brown?
Seeing brown tap water? This is usually a result of old corroded gal pipes. We generally find this in homes built pre the 1980s. A rusted hot water tank can also be the cause of brown rusty water in the hot lines of your home.
Why is the water in my toilet constantly running?
A warn or faulty rubber in the flush valve of your cistern is the most common cause of a leaking toilet. If you see water constantly running in the bowl this is usually the cause. The inlet valve float can also become stuck or damaged over time, letting water constantly into the system and costing you $$$$
Why are plumbers so expensive?
Cost of materials over time have grown significantly, as plumbing is 1 of only 2 registered and Licenced trades. The minimum qualifications, insurances and service guarantees required is a contributing factor. Combine this with the need to continually upskill for the rapidly growing technology applied in the industry leads to a more justified plumbers fee.
Do I have a water leak?
Signs of mould on ceilings or walls is a sign of moisture build-up and could be a sign of either a roof or water leak from an internal pipe. Tiles falling from the walls of wet areas or coming off the floor are also signs that moisture has penetrated the area. This usually requires a licensed plumber to inspect and ensure the leak is detected and repaired.
Why is my water pressure so low?
A faulty pressure limiting valve, corroded water lines, blocked filters in tap filters/cartridges, are among just some of the causes of a low pressure from a plumbing fixture.
Why is my hot water not hot?
The hot water system could be faulty or damaged. A storage tank could have burst or beginning to burst. A gas supply issue in the gas line could be disrupting the burner of your hot water system. These are only some of the issues why your hot water may not be coming out hot!
Why is my gas bill high?
A Gas leak can be the cause of an oddly high gas bill. A leak in a gas line can occur anywhere in an appliance or gas line.
Why is my water bill so high?
A water leak can be the cause of an oddly high water bill. A leak in a water line below the house or ground can go unnoticed for a long time. A leaking toilet or tap is another cause of why you may receive a high water bill.
How often do I service my heater?
Every 6 months, a detailed service is required to keep the system operating efficiently and safely. A CO (carbon monoxide) test is recommended every 6 months to ensure yours and your family's safety. CO is a silent killer with no odour or sign of warning until its effects on the body.
How do I repair a roof leak?
A roof leak could be present for a long time and go unnoticed in light rains over time. A lot of roof leaks show up during spontaneous heavy downpours and blocked or impeded gutters that have become faulty over time. This can cause water to fall back into the home. Water can penetrate through flues, vents and any openings. This can also damage plaster and electrical components inside the roof/house.
How do I replace a rusted gutter or downpipe?
Gutters and downpipes are replaced in either sections, or in full lengths due to rust and deterioration over time or collapsing from becoming blocked and clogged with leaves and debris.
Can I patch my own gutter?

Patching a gutter will rarely rectify the issue, although silicone is a great tool. Water will always travel to a path of least resistance and over time a leak may occur. It's best to have that section of gutters and downpipes replaced entirely to ensure the problem is fixed.